Order must total $100, not including artwork fees, shipping, handling or tax. Orders less than $100 will incur a $25 handling fee. Re-orders must also total a minimum of $100.

Payment Terms

Fenton Art Glass accepts Visa, MasterCard, cashier's checks, money orders, personal checks, and cash. Once your order has been shipped/picked up, an invoice will be mailed to you for payment. Payment terms are Net 30 days. If receipt of payment exceeds 30 days, finance charges will apply.

Pricing

Prices listed for each item include the cost of the blank item, plus sandcarving on one side. The space available for sandcarving your artwork is limited to the size of the blank. but generally includes up to 3 lines of text or an image. The total price will be calculated upon conclusion of your customized selection of design options (product, color, carving one or both sides, color fill, artwork, etc.). Volume discounts negotiated on individual order basis.

Sales Tax

Sales tax will only be applied to orders shipped within West Virginia. West Virginia sales tax is 6%. When placing your order, please supply WV Tax-Exempt Certificate, if applicable.

Overruns

Fenton reserves the right to ship overruns, which will not exceed 5% of your order.

Lead-Time

Standard orders will ship from our facility within 4-6 weeks from receipt of order and approved artwork. If the actual lead-time will exceed this window, you will be contacted by e-mail or telephone.

Rush Orders

It is possible that an order would be completed in less than 4 weeks depending on factory capacity; however, we cannot guarantee anything less than 4-6 weeks. Additional rush charges would apply.

Packaging

All sandcarved items will be individually packaged in a Fenton box, bearing the Fenton Art Glass logo. Each box will be labeled with any applicable product identification. Fenton-made glass will be labeled with an official Fenton Art Glass, oval shaped, silver sticker. Special-needs packaging can be accommodated.

Shipping Costs

All orders will be shipped best-method Ground, unless otherwise requested. Customers may request rush shipments for an additional cost. Customers will be contacted to schedule pick up at the factory in Williamstown, West Virginia.

Pick up hours: 8:00am - 11:30am, Noon - 3:00pm

Pick up customers must check in with Receptionist at the front office.

Export

Fenton Art Glass only ships within the United States.

Artwork: See Artwork Specification Sheet for further details.

To create a high quality sandcarved item and to expedite your order, we ask that you submit camera-ready artwork. Camera-ready art is a high-contrast black and white file in which all artwork and text are complete and does not require any changes other than resizing. Camera Ready Art is not photocopies, hand sketches or faxed artwork or logos. We are currently using a Windows operating system and prefer to receive EPS or AI files. However, we do accept files ending in JPG, TIF or PDF.

Your graphics can be emailed to us at specialorders@fentonartglass.com. If necessary, camera ready art can be generated from letterhead, business cards, drawings, etc. that are mailed to us directly. We do not accept faxed artwork. Please note that additional charges apply for this process.

Artwork Charges

The following set-up charges apply to custom art/logo processing:

Text only or Logo only - $40.00

Text and Logo Layout - Camera-Ready $60.00

*Charge for generation of camera-ready art will be a minimum of $80.00, depending on complexity of the design. The maximum charge will be set and agreed to before any work is done. Revisions to artwork created by Fenton Art Glass will be billed at a $30 per hour fee. *Call for a quote for non-camera ready art.

Artwork is kept on file for two years. Re-orders requiring artwork still on file will not incur a new artwork charge. Reorders requiring revisions to art from a previous order will incur a $40.00 charge.

Proof Request

After the design is completed, and before it is sandcarved, we will email or fax a visual sample of the project for approval. We will NOT proceed with engraving until approval is received.

Within two days of receiving your order, a special orders representative will contact you to:

1. Verify your artwork, text and item (s) ordered

2. Arrange to get an electronic or print quality copy of your artwork, if not already provided.

Confirm the total cost of the order, including any special options (i.e. Color-fill, second side carving, color-kote, etc.), art conversion fee, shipping, handling, and applicable sales tax.

Promotion Policy

Fenton Art Glass reserves the right to photograph any special orders for promotional purposes. Fenton Art Glass may also retain an excess piece to keep in our archives and/or use for sales promotion. The customer will not be charged for this sample.

Licensed Artwork

Artwork submitted to us is assumed to be in full compliance with all applicable laws regarding trademark, copyright, licensing, etc. Fenton Art Glass reserves the right to require proof of authorization for any artwork.

Cancellation Policy

If it becomes necessary to cancel an order, Fenton Art Glass will require payment for all work that has been completed at the time of cancellation. This may include artwork processing, material costs and any portion of labor that has already been applied to the project.

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Fenton Factory Tours

Visitors to Fenton Art Glass will find a spacious Gift Shop and a pleasant museum. Free factory tours (M-F 8:15am to 4:00pm) take small groups of guests right out to the factory floor to see glassmaking "up close and personal." Friendly, knowledgeable tour guides explain all aspects of the operation. The Fenton tour has been ranked among the "top 10" factory tours nationwide by USA Today. In addition we have been named Rand McNally Best of the Road for 2006. For a factory tour schedule, click here. For a map, click here.