Frequently Asked
Questions - FAQ's
Listed below are a few of the most popular questions asked about
Fenton. Take a moment and check them out.
1. Please explain..."Not For Food
Service."
The "Not for Food Service" sticker on some Fenton pieces (such as
decorated plates or Cranberry pitchers and cruets) is there
because the handpainted decoration or the glass contains lead. If
a liquid such as vinegar, orange juice or an alcoholic beverage is
allowed to stand in the glass container for a long period of time,
a small amount of lead might "leach" from the glass into the
liquid and subsequently be ingested by a person. Heavy metals,
such as lead, are potentially harmful when ingested in quantity,
so consumers will also see warning labels on such products as
imported lead crystal stemware. Fenton glass colors made with
Cranberry glass contain lead. Thus, to be absolutely safe, we
recommend that neither these nor our decorated plates be used for
food service.
2. How do I get a catalog?
The quickest way to receive a catalog is to
click here!
3. How do I locate the dealer nearest me?
Simply go to the
Locate a Dealer section of our website, choose your home
state, and pick the dealer nearest you. Some of our dealers have
even developed their own "mini sites" here on our website to help
you find them faster.
4. I have a piece of glass that I think
is Fenton, but I’m not certain. How can I research this further?
There are several steps you can take to verify Fenton
authenticity.
First, determine if the piece has a Fenton logo stamped into the
glass. This will usually be on or around the bottom of the piece,
or on the inside. Fenton started putting the logo in all of the
moulds in 1973. In the 1980s, we added a small numeral "8" under
the logo which was changed to a "9" in the 90s.
If there is not a logo in the glass then it may have been made by
Fenton before 1973. To research this, look for glassware that
matches your piece in our Fenton history books. We currently have
three books documenting the first, second, and third 25 years of
Fenton’s production from 1907 through 1980. A publication on the
decade of the ‘80s is also available. These books are available
through your local Fenton dealer.
To see a complete list of Fenton Logos,
click
here
5.
What does "retired" mean?
When a Fenton item is
"retired," that particular item (a unique combination of mould,
glass color/treatment, shape, and, if applicable, decoration) will
not be made again. We might use the mould to make a different
color or we might use different moulds with the same color or
decoration. Fenton Art Glass supplies its dealers with updated
listings of "retired" items as well as special stickers to put on
these pieces when they are offered for sale.
6.
I'd like to carry Fenton Art Glass in my retail store. How do I
become an Authorized Dealer?
Fenton Art Glass Company has specific requirements that must be
met in order to be considered for a Fenton dealership. They are as
follows:
You must have a “brick and mortar” retail presence, i.e. an actual
retail store, in a shopping mall, strip center, freestanding, on a
main street, etc.
Fenton Art Glass Company does not offer dealerships to “internet
only” businesses.
The opening order to become an Authorized Fenton Dealer is $600.00
If you can meet the
above qualifications, please call Sue McCue at 304-375-6122,
ext. 209. She will direct you to the Fenton
representative who services your area.
7.
I’m interested in planning a trip to the Fenton Art Glass Company
and need directions. Who do I contact?
Check out the
map.
If you have further questions please contact the Fenton Gift Shop
at 1-800-319-7793 (8am-5pm EST). Also, the
Marietta/Washington County (OH) Convention & Visitors Bureau
and the
Parkersburg/Wood County (WV) Convention & Visitors Bureau will be able to help with your
trip planning. (see
map). To find hotel accommodations,
click here.
8.
How do I subscribe to your quarterly publication, The Glass
Messenger?
 A great way to keep up with the latest Fenton Art Glass events and
introductions is by subscribing to the
Glass Messenger.
Subscribers receive a number of great materials including the
"free" binder to hold each information packed issue.
Click here to learn more!
9.
How do I signup for Fenton's free email newsletter?
 Fenton Art Glass has
created an email mailing list to keep our collectors
informed of special events, new items, promotions, and information
that is of interest to the collector community at large. To join
the Fenton Mailing List and receive weekly email newsletters,
click here.
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